OPERATIONAL AUDIT AND COMPREHENSIVE DIAGNOSIS
To gain a detailed understanding of your processes, we start by carrying out an audit to take stock of the situation.
Depending on the nature of your needs, this stage may focus on one or two processes, or extend to the whole organisation through a comprehensive audit.
The aim of this overview is to objectively and constructively identify the processes that are performing well and those that need to be reviewed to identify opportunities for improvement. In all cases, the approach is always based on contact with the teams, through listening and dialogue to gain a detailed understanding of the way they work, any difficulties they may be experiencing, and their expectations. This is also the time to identify your ambassadors and representatives in your departments.
A report is then produced to help you decide on the actions to be taken.
MYSTERY SHOPPER VISITS
There’s nothing like the Customer Experience!
To get real feedback on your services, we offer to carry out mystery visits. Depending on your needs, we’ll draw up a scenario that allows you to experience your establishment first-hand.
This performance-enhancing method provides feedback on compliance with the standards you want your teams to apply, but also, and above all, on the attitudes that fuel emotion. Detecting the right attitudes, the promotion of your services by your teams to sell them more effectively, these are all key points to observe and note down to encourage them.
To do this, New Beginning Solution selects the best experts and partners. With significant experience in the luxury hotel sector, they combine discretion and observation to provide the most real feedback on their experience.
This immersive visit then results in a detailed report highlighting the elements identified as opportunities for improvement.
CORRECTIVE ACTION PLAN
Whatever the results of the audits, you can choose to entrust us with the implementation of a personalised corrective action plan, backed up by monitoring tailored to the specific nature of your organisations and services.
Finally, we ensure that specific overviews are set up to monitor your performance indicators and the progress made once the corrective action plan has been implemented.
CORRECTIVE ACTION PLAN
Whatever the results of the audits, you can choose to entrust us with the implementation of a personalised corrective action plan, backed up by monitoring tailored to the specific nature of your organisations and services.
Finally, we ensure that specific overviews are set up to monitor your performance indicators and the progress made once the corrective action plan has been implemented.
